Reporting to: General Manager/Assistant Manager

This role is intrinsic for the seamless and successful running of the restaurant. You are a true Island Poké Ambassador, ensuring that our unique brand of Aloha service is provided at all times. You embody the values of the organisation and excel assisting the GM and AM in ‘rallying the troops’. Working closely with the General Manager and Assistant manager, you make sure that all employees understand what is expected, from their presentation being ‘on-point’, to their performance. Your role involves assisting in the guidance of the team and making sure they are happy, bubbly and have been provided with the full knowledge to embrace their Front-of-House role to the best of their ability. You are responsible for the restaurant cleanliness and guaranteeing the restaurant is running efficiently, with all preparation completed on time for service while maintaining quality control on all food served.

Day to day responsibilities include supporting the GM/AM in the following duties:

  • Opening and closing of the store
  • Stock ordering
  • Cash handling / counting and closing down tills
  • Ensure the shop and team is organised and ready for the lunch service
  • Make sure the shop and team are presentable and ‘on brand’
  • Be a role model for all Front of House staff
  • Assist the GM/AM with weekly and monthly stock counts

GENERAL DUTIES:

  • Assisting the GM/AM with training and guiding all new members of staff – ongoing training for all FOH staff – ensuring a consistent level of service, maintaining quality control over all food served
  • Encouraging the Aloha spirit to be shared with customers and all members of the team
  • Relaying information to the GM/AM to ensure the company is progressively and positively growing (gathering information from the team and relaying themes or concerns)

• Help GM/AM initiate new staff: help make new staff feel welcome, ‘buddying up’ and helping to train.